AI Patient Recall for Orthopaedic Practices in South Africa

Orthopaedic practices in South Africa manage complex patient journeys spanning pre-operative assessment, surgery, post-operative rehabilitation, physiotherapy referral, and long-term implant follow-up. Without automated recall, patients routinely miss critical post-operative milestones, physiotherapy referrals go unattended, and long-term outcomes suffer.

Xtreme AI gives South African orthopaedic practices an automated patient communication system that manages the entire post-operative follow-up journey via WhatsApp — from day-1 post-op check-ins through to 1-year joint replacement reviews.

The Post-Operative Communication Challenge in Orthopaedics

Post-operative compliance is the single biggest driver of orthopaedic outcomes. Patients who miss their week-2 wound check are at risk of undetected complications. Patients who don't complete physiotherapy after knee replacement develop flexion limitations. Hip replacement patients who miss their 6-week mobilisation review may be taking unnecessary risks. Manual follow-up is expensive and reaches only a fraction of patients. Xtreme AI ensures every patient receives timely, structured follow-up.

How Xtreme AI Works for Orthopaedic Practices

• Post-operative follow-up sequences: Automated day-2, week-2, week-6, and 3-month check-in messages for all surgical patients.
• Physiotherapy referral tracking: Follow up on physio referrals to ensure patients attend and complete their rehabilitation programme.
• Implant recall management: Track joint replacement patients and trigger long-term review reminders at 1, 5, and 10 years post-surgery.
• Pre-operative preparation: Send pre-op instructions, fasting guidance, and consent reminders to scheduled patients automatically.
• Injection recall: For cortisone or viscosupplementation patients, trigger recall when repeat treatment is due.

Expected Results for Orthopaedic Practices

• Higher post-operative attendance and complication detection rates
• Better long-term outcomes through improved rehabilitation compliance
• Reduced medico-legal risk from documented follow-up attempts
• 2–3 hours of daily admin saved
• More consistent consulting revenue from filled follow-up slots

Setup and Pricing

Live in 3–5 business days. Works with any practice management system. From R300/month. No lock-in.

Frequently Asked Questions

Do patients need to download an app?

No. All communication happens via WhatsApp — no new app required.

Is it POPIA compliant?

Yes. All data is stored and processed within South Africa in full POPIA compliance.

What if a patient wants to speak to someone?

The AI escalates to your reception team automatically when needed.

How long does setup take?

Most practices are live within 3–5 business days with full support from our team.